Privacy Policy

Effective Date: 06/12/2025

1. Introduction

This Privacy Policy explains how Egoo AI ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI chat platform (the "Service").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Data Controller: Egoo AI
Contact: legal@egoo.ai
Business Address: 140 Goswell Rd, London EC1V 7DY

3. Information We Collect

3.1 Account Information

Email address
Username
Date of birth (for age verification)
Account preferences and settings

3.2 Chat Data

Messages sent to and received from AI characters
Chat history and conversation logs
Message ratings and feedback
Timestamps and interaction metadata

3.3 AI Character Data

Custom AI character profiles you create
Character names, descriptions, and personalities
Uploaded or generated avatar images

3.4 Technical Information

IP address and device information
Browser type and version
Usage analytics and performance data
Cookies and similar tracking technologies

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Service Provision (Legal Basis: Contract)

Providing AI chat functionality
Maintaining your account and user preferences
Storing and retrieving your chat history
Managing your custom AI characters

4.2 Service Improvement (Legal Basis: Legitimate Interest)

Analyzing usage patterns to improve our AI models
Enhancing user experience and platform functionality
Troubleshooting technical issues

4.3 Legal Compliance (Legal Basis: Legal Obligation)

Age verification and child protection
Content moderation and safety
Responding to legal requests

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

Service Providers: Third-party services that help us operate the platform (with appropriate data processing agreements)
Legal Requirements: When required by law, court order, or regulatory authority
Safety: To protect the rights, property, or safety of our users or others
Business Transfer: In connection with a merger, acquisition, or sale of assets (with user notification)

6. Data Retention

We retain your personal data for the following periods:

Account Data: Until you delete your account, plus 30 days for recovery
Chat History: Until you delete conversations or your account
Analytics Data: Up to 24 months in aggregated, anonymized form
Legal Compliance: As required by applicable law

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we process your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at: privacy@egoo.ai

8. International Data Transfers

Your data may be processed outside the UK/EEA by our service providers. When this occurs, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK government
Other appropriate safeguards approved by regulators

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments and updates
Staff training on data protection

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal data from children under 13. For users aged 13-17, we implement additional protections in accordance with the UK Age Appropriate Design Code.

11. Cookies and Tracking

We use cookies and similar technologies to provide and improve our service. For detailed information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification (where appropriate)
Providing in-app notifications

13. Contact Us and Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: privacy@egoo.ai
Data Protection Officer: Egoo AI

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

Legal Information